If you need to return or exchange a product, follow these steps to manage the process:
Steps to initiate a return or exchange
Contact customer service
Complete this contact form and include the following information:
- Order number.
- Affected item.
- Reason for the return or exchange (defect, withdrawal, etc.).
- Photographs of the product, including:
- Details of the defect (if applicable).
- Condition of the product's packaging.
Wait for confirmation
Our team will review your request and contact you within a maximum of 72 working hours with further instructions.
Preparing the product for collection
- Ensure that the product is disassembled and in its original packaging or in similar packaging that allows for safe transport.
- Provide a date range and a 4-hour time slot available for coordinating the collection with the courier.
Important note
- If the product is returned due to a defect or damage, photographic records are mandatory to validate the case.
- In case of withdrawal, photos are necessary to verify the product's condition before processing the return.
If you have any further questions, contact us. Our team will be happy to assist you.