Yes, it is possible to request a change to your delivery address, but it depends on the status of your order. Below, we explain how to proceed:
Before the Order is Dispatched
- If your order is still being prepared, you can request a change of address without major issues.
- Additional costs may apply if the new address affects the route calculation.
After the Order Has Been Dispatched
- If your order has already been handed over to the courier, changing the address will incur additional costs related to a new delivery.
- Our team will inform you about the costs and necessary steps to complete this process.
How to Request a Change?
- To update your delivery address, please contact our Customer Service team as soon as possible via this form.
- Provide your order number and the new delivery address.
We recommend checking your address details carefully when placing an order to avoid delays or extra costs. If you have any questions, we are here to help!
More questions? Send a request