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Exchanges, returns and refunds
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Stock availability
How can I check if a product is available?
How do I request a customised or bespoke product?
Product information
How is a Decowood collection created?
Where are Decowood products made?
What materials are our products made of?
Payment methods
What payment methods are available?
How to use a promo code?
What is SeQura? Easy financing for your order!
Invoicing
Invoice request
How do I get an invoice?
Order
How to place an order step by step?
Can I change the colour, size, or product?
I want to receive my order later
Shipping
Available shipping methods
Delivery times
How are shipping costs calculated?
Order tracking
How can I track my order?
My order hasn’t arrived, what should I do?
What happens if I am not home when my order is delivered?
Exchanges and returns
How to initiate a return or exchange?
I have received a damaged or defective product
The product I received does not meet my expectations
Private account
How to create my account?
Do I need to register to make a purchase?
I can't access my account, what should I do?