How can I track my order?

Tracking your order at Decowood is very easy. Here’s how:

1. From your account

• Log in to your account by clicking on "Account" in the top right corner of our website.
• Go to the "My Orders" section within "My Account".
• Select the order you want to track to check its current status.

2. Order status

Your order may be in one of the following statuses:

• Confirmed: We have received your order successfully.
• In production: Your order is currently being manufactured.
• Shipped: Your order has left our warehouse. You will receive a tracking number and a direct link to track its location on the courier’s website.
• Out for delivery: Your order has left the courier’s local facility and is on its way to you.
• Delivered: Your order has been successfully delivered to your address.

3. Tracking email

• Once your order has been shipped, you will receive an email with a link to track its location in real-time through the courier’s website.

Important note

• Your order may be shipped in multiple parts, which may generate different tracking links. Some parts of the order may even be handled by different courier companies.