What happens if I am not home when my order is delivered?

If you are not home at the time of delivery, don’t worry. The courier will take the following actions:

1. Coordination of a new delivery date

• The courier will try to contact you to arrange a new delivery date and time.
• Make sure to answer their calls or emails to avoid additional delays.

2. Courier contact information

• You can find the courier company's details in the tracking email you received when your order was shipped.
• If you do not receive any updates from the courier, we recommend contacting our Customer Service team via this contact form.

Important note

• If you need to change the delivery address or make any special delivery arrangements, additional charges may apply. We suggest contacting our team as soon as possible to manage any necessary changes.

At Decowood, we work to ensure your order arrives on time and without complications.