My order hasn’t arrived, what should I do?

We understand how important it is to receive your order on time. If you notice a delay in delivery, follow these steps to resolve the issue:

1. Check your order status

• Log in to your account and check your order status in the "My Orders" section.
• If your order is still being prepared:
  • Contact our Customer Service team via this contact form to get more information about the progress of your order.

2. If your order has already been shipped

• Use the tracking link provided by the courier to check the current status of your shipment.
• Under normal circumstances, your order should arrive within 3 to 7 working days after leaving our warehouse.

3. If your order does not arrive

• If more than 7 working days have passed since dispatch and you haven’t received your order, please contact our Customer Service team via this specific contact form.

We are here to help resolve any issues related to the delivery of your order.