At Decowood, we want to ensure you are satisfied with your purchase. That’s why we offer a warranty period for returns or exchanges under specific conditions.
Warranty period
You have 14 calendar days from the delivery date to return or exchange your order in case of:
- Manufacturing defects (except for natural characteristics of the wood used).
- Damage during shipping.
- Right of withdrawal (if you decide not to keep the product).
Warranty coverage
Manufacturing defects or damage during shipping:
- We will replace your product at no additional cost, including transport fees.
If the product does not meet your expectations:
- You may return it, but the transport costs will be borne by the customer.
Conditions for return or exchange
- The product must not have been used.
- It must be disassembled, in its original packaging with all internal protections.
- If you do not have the original packaging, you may use a new one with similar characteristics to ensure safe transport.
Important for Plus Shipping
- Carefully inspect the product upon delivery and during assembly.
- If you detect any issue or damage, inform the courier immediately and record it on the delivery note you sign.
- If you do not report the issue at that moment, we will not be able to process the claim later.
If you have any questions or need to file a claim, contact us through our contact form. We are here to help.