If the product you received does not meet your expectations, you may return it within 14 calendar days from the delivery date, provided that the following conditions are met:
Conditions for the return
Explanation of the reason:
- You must provide a brief explanation of why the product does not meet your expectations.
Condition of the product:
- The product must be unused.
- If opened, it must be returned in its original packaging or in similar packaging that ensures safe transport.
Contacting customer service:
- You must request the return by contacting our team through this contact form.
Associated costs
- The return cost will be borne by the customer. This amount will be confirmed by an agent.
Collection process
- Provide a date range and a 4-hour time slot to coordinate the collection with the transport company.
Refund
- Once the product is received in our warehouse and its condition is verified, we will process the refund within 3 to 7 working days, which may extend up to 15 days, depending on your bank.
More questions? Send a request