What products cannot be returned?

Some products are not eligible for returns due to their nature or specific conditions. These include:

1. Personalised products

• Custom-made or specifically personalised products cannot be returned or exchanged.

2. Products outside the withdrawal period

• Returns for withdrawal are not accepted after 14 calendar days from the delivery date.

3. Products assembled by the Plus service

• If the product was assembled by the Plus service, it cannot be returned unless:
  • A defect or issue was reported at the time of assembly.
  • It was recorded on the signed delivery note.

4. Inadequate packaging

• The product must be returned in its original packaging or in packaging of similar characteristics that ensures safe transport.
• If these conditions are not met, the courier may refuse collection.